Returns and Reprints

If something is wrong with your order because of us, we put it right with a reprint or a refund.

When we reprint or refund

  • The print does not match the proof you approved, for example the wrong stock, size, finish or quantity.
  • The order arrived damaged.
  • There is a printing fault, such as streaks, marks or poor trimming.

What we cannot reprint for free

Because every order is printed to your design, we cannot accept returns for a change of mind. We also cannot reprint for free when the problem was in the artwork you approved on your proof, such as a typo or a low-resolution image. We will always quote a discounted reprint in these cases.

Colours can vary slightly between screens and paper, and between print runs. Small colour differences are not a print fault.

How to report a problem

  1. Contact us within 7 days of delivery on 1300 339 122 or through our contact page.
  2. Include your order number and photos of the problem.
  3. Keep the printed items until we have resolved it.

Your rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing on this page limits those rights.

Just Printing · ABN 21 418 223 164